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The 5F War Room

Ensuring health & safety while preparing recovery and future growth

A new crisis management approachBusinesses worldwide are facing unprecedented challenges. The first and paramount need is to secure safety & health of the workforce, clients and our societies at large. Then, on the one hand, impact on demand is brutal, with companies forced to juggle both major...

Unleashing value from intelligent automated processes

How communication service providers can capture the AI-powered RPA opportunity

Robotic process automation (RPA) and artificial intelligence (AI) are complementary – when implemented together they enlarge the scale of value that can be created. AI can add intelligence to automated processes, enabling companies to extract insight on which they can base data-driven business...
Telecommunications, Information technology, Media & Electronics (TIME)

Is your city ready to go digital?

How 5G use cases will unleash your city’s full potential

Today, cities face a multitude of challenges originating from societal and technological changes: population growth, urbanization, infrastructure provision, crime and cyber-crime, and environmental pollution. These challenges necessitate new digital use cases. A variety of use cases based on 5G,...
Public services, Telecommunications, Information technology, Media & Electronics (TIME)

The dark side of the moon: Online-offline integration in automoti

Connecting channels is a key success factor for customer satisfaction and sales

The behavior of car buyers has dramatically changed. Nowadays, they spend more than 70 percent of their time in the buying process online, and the number of dealer visits is seldom more than one. Thus, without online-offline integration, customers do not experience a seamless journey, and the...
Automotive

The evolution of public EV charging

What will happen when charging becomes a commodity?

The European public EV charging market is heading for disruption. Although the market is still at an embryonic stage, EV charging is already about to become a commodity and players need to innovate in several directions to stay in business. Some are still hesitating, while others are already...
Automotive

The forecourt of the future

With a disruptive lifestyle and technological changes ahead, the fuel retail business will need to create a new customer experience on the forecourt

The traditional forecourt model is at its inevitable end. Electric vehicles (EVs), autonomous cars, data analytics, and the Internet of Things (IoT) are only a few of the emerging technologies threatening the classic fuel-station customer experience. What will the next-generation forecourt scene be...
Oil & gas

Commercial excellence in B2B environments

How do best-in-class B2B players develop customer preference and maximize margins?

Saying that the world is undergoing a fast-paced transformation is not only stating the obvious, but also an understatement. Traditional business models and go-to-market strategies are challenged, and often even rendered obsolete, by rapidly evolving customer needs. In many cases, industry...
Marketing & sales

Acing 5G pricing

How to price 5G for optimal monetization

Leading telcos have switched on their 5G networks and launched commercial offers to acquire early adopters. With the scale of investments required for 5G, the consumer pricing strategy becomes a critical lever for recouping these investments. In this viewpoint we aim to provide a framework for...
Telecommunications, Information technology, Media & Electronics (TIME)

Lost in transformation

Strategic options for transportation & logistics companies in a changing market

Transformation has arrived in the transportation & logistics industry. However, we have only just witnessed the start of an extensive change process that will shake up the balance of power. Players unable to adapt to the new reality will face immense pressure, as entire business models are at...
Travel & transportation

Will Chinese EV start-ups reshape the automotive industry?

The successes, challenges and roadblocks for EV start-ups

With Chinese regulators’ stimulation policy, a number of EV start-up companies have been set up since 2015. Many of them aim to launch EV products with high levels of artificial intelligence, connectivity and autonomous driving technology. In this viewpoint, Arthur D. Little reviews major players’...
Automotive