At Arthur D. Little we work with you to solve a wide range of strategic and operational challenges to achieve excellence throughout your organization.

Who we work with

Our customers are:

• Banks
• Insurance companies
• Asset/ Wealth Managers
• Stock exchanges and capital market companies
• Leasing companies/ Financial Captives/ Financial divisions of large corporations
• Card and payment companies

Key services

Strategy and Business Transformation

Changing industry scenarios, growth opportunities, technological leaps, competition, changing customers, social and environmental challenges are all drivers for change. We can help you to redefine the strategic role and business model for your market space and help you to implement it.

• Ambition Driven Strategy ™ (corporate or business unit strategies)
• New business models
• Core competency management
• Partnering and Mergers & Acquisitions
• Post merger integration
• Organizational (re)designs

Sales and customer excellence

Customers are more independent, mobile and better informed than ever applying both emotional and rational buying factors - Arthur D. Little helps you to get to know your target customers intimately and therefore steer your sales efforts in order to provide the maximum value possible with the highest standards of customer care.

• Customer segmentation and segment strategies
• Customer relationship management
• Customer service centre design
• Customer satisfaction assurance
• Sales and distribution strategies
• Sales force efficiency and steering
• Sales channel management

Product and service excellence

Customers do not simply buy products or services anymore. They require tailor-made solutions at competitive pricing levels and above all, they want choices. We help you to create customer premiums and master the complexity of providing made-to-measure solutions.  We also support you in mastering the resulting internal complexity in the product/service architecture, applying product platform, standardization, modularization and industrialized, technology supported "straight through" process approaches.

• Market driven product development
• Design to competitiveness TM
• Product/service portfolio management
• Product/service controlling

Operational excellence

Capturing economies of scale and scope, reconfiguring value chain steps and using cutting edge technology in the most efficient manner is key to ensuring fast, high quality customer service. Arthur D. Little can apply its innovative thinking to help you inspire your employees and at the same time industrialize your processes.

• Business process re-engineering
• Shared service centre design
• Headquarter rightsizing/overhead value optimizing
• Operational excellence centre design (‘Credit Factories’, Asset Management, Claims Management, Transaction Management etc.)

Information and business technology excellence

Technology follows strategy and vice versa. It can either be a bottle-neck slowing innovation and creative processes, or it can drive innovation and strategic development. As an independent consultant Arthur D. Little has technology and innovation at its fingertips, we help you to drive innovation, improve your performance and flexibly adapt to future business models.

• IT strategy
• IT value management and IT controlling
• IT innovation management
• IT organization
• IT sourcing
• IT rightsizing
• Implementation co-management

Innovation Excellence

Innovation excellence is a long term value driver that Financial Services companies cannot afford to ignore as they have done in the past - it must be embedded in an inspiring culture that promotes creativity. This is Arthur D. Little - since our creation 120 years ago we have been at the forefront of innovation.

• Structured creativity and idea management
• Market driven product development
• Innovation strategies
• Innovation management (processes, organization, controlling, funding)
• Innovation culture management
• Innovation partnerships

Change Management

Nothing is as constant as change - external changes need to be met with internal culture changes. Our manifold methods and highly skilled consultants work with your staff to ensure a smooth pathway through change, taking care of fears and managing the uncertainty.

• Unwritten rules of the game analysis
• Learning organization
• Communications management
• Cascade management/train the trainer
• Coaching and co-management
• Empowerment and motivation management

Knowledge Management

Knowledge management in Financial Services organizations means having the knowledge you need for success, managing that knowledge base for impact, choosing the appropriate media, and fostering a culture where experience and lessons learnt are freely passed between units for the benefit of both the firm and the customer. Arthur D. Little helps you state the case for knowledge management and turn your company into a successful knowledge company.