Results 1-10 of 17
Winning on the E-mobility Playing Field
How to avoid a "red" business case for "green" vehicles
In the middle of the current automotive crisis, everyone seems to be electrified. Most OEMs are investing significantly in developing e-technology and governments across the globe are rolling out plans to subsidize e-mobility. At the same time, the development of adequate business models is receiving little attention. As OEMs, utilities, infrastructure, leasing companies and service providers compete for the mobility budgets of the consumers, they all face a key question – which business models are viable on this new e-mobility playing field?
Released: May 2010
To download please login or register as a new user ADL_E-Mobility_02.pdf (.PDF, 469 kB)
Shifting Centers of Gravity
The End of the Automotive Industry As We Know It?
The global automotive industry is set to become a fascinating battleground over the next ten years as established OEMs from the triad markets wrestle with challenger OEMs from emerging markets for dominance. As this battle takes place, the industry itself will be transformed by powerful trends, including the emergence of major new economies, a shift in the size and concentration of the world's population, escalating climate concern and extraordinary technological innovation.
This report by Arthur D. Little, based on our industry expertise and expert interviews, identifies some of the strategies that emerging challenger OEMs will adopt as they seek to realize their significant ambitions in the global marketplace. It also highlights the key battles that established triad OEM champions will face as they prepare to take on the newcomers in the fight of their lives.
Released: July 2009
To download please login or register as a new user ADL_Shifting_Centers_of_Gravity.pdf (.PDF, 892 kB)
Powertrain at the Crossroads
Mapping the Future for the Global Bus and Truck Industry
The late impact of the global financial crisis on the truck and bus industry has been profound. However, other forces - equally powerful but currently attracting less attention - are also driving significant changes in the powertrain industry. These forces will fundamentally change the rules of the game for players in the truck and bus industry, affecting OEMs, dealers and suppliers alike. As the transformation taking place in the passenger car industry shows, the changes now happening are so great that they may reshape the industrial structure of countries that are heavily dependent on the commercial vehicle industry.
Released: June 2009
To download please login or register as a new user ADL_Powertrain.pdf (.PDF, 1.27 MB)
Dealer Risk Assessment and Contingency Plan Development
How to evaluate and mitigate dealers’ risk of bankruptcy in order to minimize the impact on sales volume
For a longer period of time car dealers have been struggling with diminishing profitability figures due to increasing operational cost and strong competition. But now the financial crisis and the credit crunch take their toll on automotive retailers even more all over the world. For example, the level of dealer bankruptcies skyrocked from a 200 dealerships plateau up to 900 business failures per year in the USA in 2008. Dealer insolvencies directly translate into increasing risks in terms of sales volume to the car manufacturers. Therefore, systematically assessing this risk is key and the first move towards taking appropriate countermeasures that help the dealers to keep their business operations. For this purpose Arthur D. Little has developed the so-called Dealer Risk Assessment.
Released: May 2009
To download please login or register as a new user ADL_Dealer_Risk_Assessment.pdf (.PDF, 762 kB)
Driving After Sales excellence
How to grow profit & market share through high performance After Sales?
In the current automotive market environment, the After Sales sector represents one of the few remaining opportunities to generate substantial operating profits. However, as pointed out in Arthur D. Little’s recent two After Sales Viewpoints, this remaining stronghold of profitability is already under increased competitive threat. Given the structural complexity of After Sales and today’s fast changing business situation - how should an After Sales company know where to focus on?
Released: April 2009
To download please login or register as a new user ADL_AMG_Driving_after_sales_excellence.pdf (.PDF, 528 kB)
Future of Mobility 2020
The automotive industry is caught in the middle of a crisis of a magnitude the industry has never seen before - an entire industry is paralyzed, in disagreement about whether the bottom of the crisis has already been reached or the market will continue to slip downhill. Over the short and medium term, the restructuring actions initiated now will help optimize cost structures, but will the long-term ability to compete be safeguarded? Will the automotive market return to its pre-crisis state or will new business models change the future of mobility?
Released: April 2009
To download please login or register as a new user ADL_Future_of_Mobility_2020.pdf (.PDF, 713 kB)
Delivering the brand
Following dramatic improvements in vehicle quality and reliability over the past decade, OEMs are increasingly focusing on brand rather than product differentiation in order to compete effectively. The customer experience delivered by dealers is an important component of the total brand experience and has a direct impact on overall customer satisfaction. By adopting a structured approach to developing customer satisfaction at key touch points in the dealership, OEMs can reap substantial benefits in terms of customer retention, cross-selling and new customer acquisition.
Released: February 2009
To download please login or register as a new user ADL_Report_Delivering_the_brand.pdf (.PDF, 804 kB)
OEM After Sales Strategy
With sales of new cars slowing and profit margins decreasing, after sales is becoming an increasing important source of revenue for many OEMs. But they face stiff competition in this arena from new players intent on seizing a share of the after sales market.
Released: October 2008
To download please login or register as a new user ADL_OEM_After_Sales_Strategy.pdf (.PDF, 1.94 MB)
Automotive After Sales 2015
Rapidly declining profit margins in the new car sales business together with the continuous extension of car life are making the after sales business increasingly important. At the same time, growing consolidation in the after sales market is putting OEMs’ market share at risk. In a comprehensive study on the future after sales markets, Arthur D. Little has identified relevant trends and developed strategic options to help the OEMs adjusting their after sales business to meet tomorrow’s global after sales market requirements.
Released: August 2008
To download please login or register as a new user ADL_Automotive_Insight_August_2008.pdf (.PDF, 724 kB)
Winning the Retail Game
With cut-throat competition characterizing stagnant automotive retail markets, high-performing dealer networks are becoming essential to OEMs' market success. Although automotive manufacturers invest heavily in developing and training their retail partners, many programs do not generate the expected results.
Released: May 2008
To download please login or register as a new user ADL_Automotive_Insight.pdf (.PDF, 975 kB)